ShinyJoker Privacy Policy
At ShinyJoker Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at shinyjoker777.com. By registering an account or continuing to use our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and how we handle your data.
Who We Are
ShinyJoker Online Casino is operated by 3-102-940828 SRL, a licensed online gaming operator. We hold a valid gaming licence issued by AOFA (licence no. ALSI-202510060-FI2), which governs our operations and ensures we meet regulatory standards for data handling, fair play, and responsible gaming. When you interact with our website — whether logging in via the ShinyJoker login page, making a deposit, or contacting our support team — we act as the data controller responsible for your personal information.
Information We Collect
When you register and use our services at ShinyJoker Online Casino, we may collect the following categories of personal data:
- Identity data: Full name, date of birth, username, and copies of identification documents
- Contact data: Email address, phone number, and residential address
- Financial data: Payment method details, transaction history, deposit and withdrawal records
- Technical data: IP address, browser type, device identifiers, and operating system
- Usage data: Pages visited, games played, time spent on our platform, and interaction logs
- Communication data: Messages sent to our customer support team via live chat, phone, or email
- Verification data: Information submitted for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
How We Use Your Information
At ShinyJoker Online Casino, we use the personal data we collect for several important purposes. We process your information lawfully and only where we have a legitimate legal basis to do so.
Account Management
We use your registration data to create and maintain your account, verify your identity, and enable you to access the ShinyJoker login system securely. Without this information, we cannot provide our gaming services to you.
Transaction Processing
Our ShinyJoker platform processes your financial information to handle deposits, withdrawals, and payment verification. We support a wide range of payment methods including Visa, Mastercard, Apple Pay, e-wallets, and cryptocurrencies such as BTC, ETH, and USDT. Your financial data is handled with strict security measures at every step.
Legal Compliance
We are required by law to verify your identity and monitor transactions in accordance with AML and KYC regulations. Our compliance team may review your account activity, request additional documentation, and report suspicious behaviour to the relevant authorities as required under our AOFA licence obligations.
Bonuses and Promotions
We use your data to administer bonuses, including our welcome package and other promotional offers available at ShinyJoker Online Casino. This allows us to track wagering requirements, validate eligibility, and ensure fair use of our promotional programmes.
Customer Support
When you contact us via live chat (available 24/7), phone (+441241340780), or email at customercare@shinyjoker.email, we record and store your communications to resolve your queries and improve our support quality.
Marketing Communications
With your consent, we may send you promotional emails and notifications about new games, tournaments, lotteries, and special offers. You may withdraw this consent at any time by updating your preferences or contacting our support team.
Data Sharing and Third Parties
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under strict confidentiality agreements in the following circumstances:
- Payment processors and banking partners to facilitate transactions
- Game providers, including Evolution, NetEnt, Playtech, Play'n GO, Microgaming, and others, to deliver gaming content
- Identity verification and KYC service providers
- Fraud prevention and security monitoring services
- Regulatory authorities and law enforcement agencies when legally required
- IT infrastructure and hosting providers who support our casino operations
All third parties we work with are required to handle your data in compliance with applicable data protection laws and our internal security standards.
Cookies and Tracking Technologies
Our ShinyJoker Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. These include session cookies, persistent cookies, and third-party analytics tools. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and our regulatory obligations. In most cases, we keep account and transaction records for a minimum of five years following account closure to comply with AML and licensing requirements. When data is no longer needed, we securely delete or anonymise it.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete information
- Right to erasure: In certain circumstances, you may request that we delete your data
- Right to restriction: You may ask us to limit how we process your data
- Right to data portability: You may request that we transfer your data to another organisation
- Right to object: You may object to our processing of your data for marketing purposes at any time
To exercise any of these rights, please contact us at customercare@shinyjoker.email. We will respond to your request within the timeframe required by applicable law.
Restricted Jurisdictions
We do not knowingly collect or process personal data from individuals located in jurisdictions where our services are restricted or prohibited. Residents of countries including the United States, France, Germany, Australia, and a number of other territories are blocked from registering or accessing our platform. If we discover that we have inadvertently collected data from a restricted jurisdiction, we will take immediate steps to delete it.
Data Security
At ShinyJoker Online Casino, we implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our security framework includes SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no online system can be guaranteed completely secure, and we encourage you to use a strong, unique password for your ShinyJoker login and to keep your account credentials confidential.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by posting the revised policy on our website and, where appropriate, by sending you a direct notification. Your continued use of our ShinyJoker Online Casino services following such changes will constitute your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You can contact our team at any time via the following channels:
- Email: customercare@shinyjoker.email
- Phone: +441241340780
- Live Chat: Available 24/7 directly on our website
We are committed to addressing your privacy concerns promptly and transparently. At ShinyJoker Online Casino, protecting your data is not just a legal obligation — it is a core part of how we operate and build trust with our players.
Content updated: July 23, 2026